Thomas University Athletics

Frequently Asked Questions

WHY DIGITAL TICKETING?

Flexibility
Real-time changes to event dates and times are reflected immediately via email. You are also allowed to make payments, view upcoming events, download tickets and forward tickets to multiple recipients via email or text message.
Efficiency
The streamlining of the gate entry procedure.
Ease of Use, Peace of Mind
Through your on-line HomeTown Account, you always have your tickets on you. You may print, download or transfer at any time. It also adds a layer of security, guarding against the fear of lost tickets.
Fiscal Responsibility
To continue to provide a championship-level environment for our student-athletes, the elimination of cost associated with physical ticket production will allow for funds to be utilized in a manner that positively impacts our student-athlete experience.

HOW DO I ACCESS MY TICKETS?

Sign in to your HomeTown account to view, print, and/or transfer your tickets. All tickets purchased will be registered under the buyer's email address, and tickets transferred will be registered under the recipients email address.

I HAVE A TICKET WITH A BARCODE.  HOW DO I REDEEM IT?

Sign up or login to your HomeTown account on the web to access your tickets, or simply print your tickets and take them with you to the event. TU will scan your ticket barcodes

WHAT IF I LOSE/DELETE MY TICKET DELIVERY EMAIL?

Simply log into your HomeTown account and go to "My Account." There you will be able to download your tickets again.   

WHAT IF MY GUEST(S) AND I ARE ARRIVING AT THE VENUE AT DIFFERENT TIMES?

If arriving separately, you can forward a ticket to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. Via your your HomeTown account, select the tickets you wish to forward and enter their cell phone number. They will receive a text message with a download link to access their tickets.

WHAT IF I DON'T HAVE WI-FI CONNECTIVITY ON GAME DAY?

Don't worry! Before arriving at the game, download your tickets to your iPhone or Android device. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access your tickets.
 

CAN I HAVE MULTIPLE TICKETS ON THE SAME MOBILE DEVICE?

Yes. You can view all of your tickets by swiping up or down on your smartphone. We highly encourage that you forward a separate ticket to each member of your party to allow for the easiest entry and access throughout the venue