Thomas University Athletics utilizes digital ticketing for select home sporting events. Digital ticketing will offer greater convenience, as fans can access their ticket accounts through
events.hometownticketing.com/sign-in or the ticket tab
www.tunighthawks.com.
Mobile Ticketing
Digital tickets also deliver an added layer of security, guarding against the fear of lost tickets. Additionally, digital tickets provide a greater ease of use for fans who will be able to access and enter venues with the use of their phones. Season ticket members will be able to use the site to make payments, view upcoming events, download tickets to their
iPhone and Android devices as well
as transfer tickets to multiple recipients via email or text message.
Frequently Asked Questions
All tickets will be accessible via mobile or e-ticket delivery, including:
There will be no physical tickets for season ticket members. Tickets will be accessible via
on-line allowing mobile ticket access on Apple and Android devices. Print at Home (PDF) tickets will be available.
WHY DIGITAL TICKETING?
Flexibility
Real-time changes to event dates and times are reflected immediately via email. You are also allowed to make payments, view upcoming events, download tickets and forward tickets to multiple recipients via email or text message.
Efficiency
The streamlining of the gate entry procedure.
Ease of Use, Peace of Mind
Through your on-line
HomeTown Account, you always have your tickets on you. You may print, download or transfer at any time. It also adds a layer of security, guarding against the fear of lost tickets.
Fiscal Responsibility
To continue to provide a championship-level environment for our student-athletes, the elimination of cost associated with physical ticket production will allow for funds to be utilized in a manner that positively impacts our student-athlete experience.
HOW DO I ACCESS MY TICKETS?
Sign in to your
HomeTown account to view, print, and/or transfer your tickets. All tickets purchased will be registered under the buyer's email address, and tickets transferred will be registered under the recipients email address.
HOW DO I TRANSFER MY TICKET TO SOMEONE ELSE?
To transfer your tickets to someone else using our web console, login to your HomeTown account, and click on your "My tickets" tab from the dropdown menu in the upper right hand corner of the screen. From there, you can see all tickets that have been registered under your account email address. Once you've found the ticket you'd like to transfer, click on the "Actions" dropdown menu and then click on the "Transfer ticket" option.
I HAVE A TICKET WITH A BARCODE. HOW DO I REDEEM IT?
Sign up or login to your HomeTown account on the web to access your tickets, or simply print your tickets and take them with you to the event. TU will either scan your ticket barcodes or manually check you in to provide you entry to the event. Please note that the entry process may differ by venue. For example, you may need to bring proof of identification with you, and the first name and last name on your ticket may need to match your ID. Please reach out to TU Athletics if you have any questions. If you have a Will Call ticket, bring proof of identification with you to the event for entry. Please reach out to TU Athletics if you have any specific questions.
I HAVE A "WILL CALL" TICKET, HOW DO I REDEEM IT?
If you have a Will Call ticket, bring proof of identification with you to the event for entry. Please reach out to TU Athletics if you have any specific questions.
WHAT IF I LOSE/DELETE MY TICKET DELIVERY EMAIL?
Simply log into your
HomeTown account and go to "My Account." There you will be able to download your tickets again.
WHAT IF MY GUEST(S) AND I ARE ARRIVING AT THE VENUE AT DIFFERENT TIMES?
If arriving separately, you can forward a ticket to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. Via your your
HomeTown account
, select the tickets you wish to forward and enter their cell phone number. They will receive a text message with a download link to access their tickets.
WHAT IF I DON'T HAVE WI-FI CONNECTIVITY ON GAME DAY?
Don't worry! Before arriving at the game, download your tickets to your iPhone or Android device. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access your tickets. If you did not download your tickets in advance, come see us at the Ticket Office with a valid form of photo ID with the name associated on the ticket account and the Ticket Office can reprint your tickets.
CAN I HAVE MULTIPLE TICKETS ON THE SAME MOBILE DEVICE?
Yes. You can view all of your tickets by swiping up or down on your smartphone. We highly encourage that you forward a separate ticket to each member of your party to allow for the easiest entry and access throughout the venue
WHAT ARE THE DEVICES AND SOFTWARE REQUIREMENTS FOR MOBILE ENTRY?
Digital tickets can only be used on smartphones. Apple or Android devices that can access the web-based program via Wi-Fi or cellular data.
HOW DO I KNOW IF A HOMETOWN TICKET IS AUTHENTIC?
An authentic HomeTown ticket will be emailed to you from "fansupport@hometownticketing.com," including tickets which are transferred to you from someone else using our system. We strongly advise against purchasing tickets outside of official HomeTown channels, as there is no guarantee that tickets purchased outside of official HomeTown channels are authentic, and even if they are authentic, there is no guarantee that you are the only person to receive those barcodes. We strongly recommend that you only pre-purchase tickets from official HomeTown event pages, and from others who safely transfer their tickets to you using our transfer system.
WHO DO I CONTACT IF I STILL NEED ASSISTANCE?
Please contact TU Athletics Monday-Friday between the hours of 9 a.m. and 4 p.m. at 229-226-1621, ext. 1033 or email
thomassid@thomasu.edu.
I HAVE A "WILL CALL" TICKET, HOW DO I REDEEM IT?
If you have a Will Call ticket, bring proof of identification with you to the event for entry. Please reach out to TU Athletics if you have any specific questions.
